Shipping policy

Thank you for shopping with NOHO BASE. We aim to prepare and ship all orders with care and in a timely manner.

Order Processing

Orders are typically processed within 3-7 business days after payment has been received. Processing times may vary during holidays, restocks, product launches, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the destination, package size, and shipping method selected.

Estimated delivery times are provided as guidelines only and are not guaranteed. Delivery delays may occur due to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Peak shipping periods
  • Events outside of our control

NOHO BASE is not responsible for shipping delays once an order has been transferred to the shipping carrier.

Domestic & International Shipping

NOHO BASE currently ships to select domestic and international destinations.

Customers are responsible for any customs duties, import taxes, VAT, or additional fees that may apply upon delivery based on local regulations.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before placing your order.

NOHO BASE is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your order information, please contact us as soon as possible at:
nohobase@gmail.com

While we will do our best to assist, we cannot guarantee changes can be made after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

Please inspect your order upon arrival.

If your package arrives damaged, defective, or if you receive the wrong item, please contact us immediately at:
nohobase@gmail.com

We will evaluate the issue and work with you to help resolve it.

Once an order has been transferred to the shipping carrier, NOHO BASE is not liable for shipping carrier delays, lost packages, or delivery issues outside of our control. However, we will do our best to assist customers in resolving shipping-related concerns whenever possible.

Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must include original packaging and tags
  • Proof of purchase is required

To request a return or exchange, please contact:
nohobase@gmail.com

Items returned without first requesting a return will not be accepted.

Return Shipping

If your return is approved, return instructions and a return shipping label will be provided.

Return shipping requirements and eligibility may vary depending on the reason for the return.

Contact

For any shipping-related questions, please contact:

NOHO BASE
nohobase@gmail.com
912-6 Otani Awaji City, Hyogo, Japan 656-2224